Returns & Exchanges
At SMEG, we stand behind the quality of our Italian-designed appliances and offer a 30-day return policy for items in their original packaging. We strive to ensure your kitchen experience is perfect, providing seamless solutions for exchanges or refunds.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Appliance
Carefully repack your product in its original SMEG box, including all manuals, accessories, and protective inserts to ensure safe transit.
Ship to Our Warehouse
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition at our facility, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing