Frequently Asked Questions
Everything you need to know about Smeg’s iconic Italian appliances.
Where can I find the user manual for my appliance?
Digital copies of all user manuals are available on each product page under the 'Documentation' tab, or you can search by your model number in our Download Center.
What is the standard warranty period for Smeg products?
Most Smeg major appliances come with a 2-year manufacturer warranty covering parts and labor. Small appliances typically include a 1-year limited warranty.
How do I clean the stainless steel surfaces of my Smeg fridge or oven?
We recommend using a microfiber cloth and warm soapy water or specialized Smeg stainless steel cleaner. Avoid abrasive pads or harsh chemicals that may scratch the finish.
Do you offer professional installation services?
Yes, professional installation for built-in ovens, hobs, and dishwashers can be added to your order at checkout for an additional fee in select regions.
What is your return policy for large appliances?
Unopened items can be returned within 30 days of delivery. For installed or used major appliances, returns are only accepted if the unit is found to be defective by an authorized technician.
How long does shipping take for small appliances?
Standard shipping for small appliances like toasters and kettles typically takes 3-5 business days. You will receive a tracking number via email once your order has dispatched.